If you can't find the answer you're looking for in the FAQs, please reach out at dsche@davidscherschel.
Can I change my order?
Unfortunately, I can't change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. I also cannot change orders after they have been processed.
If you haven't received a shipping confirmation, I may be able to process an address change or cancellation. Place reach out to me at the email listed above and I'll make every effort to accommodate your request!
All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until I have confirmed your request has been processed.
Can I place an order over the phone?
I can only accept orders placed through the website. If you're having trouble accessing the site for any reason, please reach out to me at the email above and I'll do my best to help.
Can I still use my credit or debit card using PayPal?
Yes! All you have to do is click on PayPal in checkout and there will be an option for paying with either credit or debit.*
Can I get a different size or color than what's offered through the store?
Yes. Please contact me at the email listed above and I'll do my best to make those changes for you.
Do items ever go out of stock?
Do you accept PayPal?
What is the sales tax on my order?
Currently, it's $0
Can I get one of the Poster Photos printed on a canvas instead?
Yes! Just contact me at firstname.lastname@example.org
When will I get tracking info?
You'll receive tracking info as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can't find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.
When will my order ship?
Orders ship within 3-10 business days. Shipping and delivery dates aren't guaranteed unless otherwise noted.
Can I get a photo from your photography website printed on a poster?
Yes! All you have to do is select the item you would like, and then follow the instructions in the description. If you need more help, contact me at the email listed above.