How do I begin the process of returning my order for a refund or an exchange?
Please contact me by emailing me at the email listed above before shipping your package to me. If you ship an item to me for a return or exchange without contacting me first, we can guarantee that your request won't be processed.
How long after my order can I submit a return or exchange request?
Returns or exchange requests must be made within 2 weeks of the date you receive your order.
Will you accept returns of product in any condition?
Items must be returned in their original condition and packaging, with tags attached. Returned items cannot be washed, worn, used, or altered in any way.
Who pays for my return?
Except in any case where I am responsible for the cause of the return or exchange such as damaged or incorrect items.
How long will it take for me to get a refund on my returned item?
Please allow 3-5 business days for your item to be processed. Refunds typically take 2-3 business days to appear in your account once they’ve been processed, but can occasionally take up to 10 business days.
Can I return a digital item?
No. I may still be able to offer a refund if I haven't sent it to you yet.